PRIVACY POLICY
Introduction​
Ovilla Medical & Wellness (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices available to you. By accessing or using our website or services, you agree to the practices described here.
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Important: This Privacy Policy applies to information collected through our website, online forms, and marketing communications. If you are a patient, your protected health information (PHI) is also governed by our HIPAA Notice of Privacy Practices, available at our clinic or upon request.
Information We Collect​
We may collect, store, and use the following types of personal information:
• Contact details you provide directly, such as your name, email address, and phone number.
• Information related to appointments, transactions, or services you request.
• Information you provide when subscribing to communications or registering for services.
• Technical details such as IP address, browser type, and how you interact with our website.
Information is collected when you voluntarily submit it (for example, booking an appointment, subscribing to updates, or filling out forms).
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How We Use Your Information​
We may use your information to:
• Provide and improve our services.
• Confirm appointments and send reminders.
• Respond to your inquiries.
• Send practice-related updates and, if you opt in, promotional messages.
• Comply with legal or regulatory obligations.
We do not sell, trade, or share your personal information with third parties for their own marketing purposes. We may share information with trusted service providers who help us operate our website or deliver services, provided they agree to keep it confidential.
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Mobile Number & Email Marketing​
• By opting into our SMS program, you agree to receive service and/or promotional text messages. Message frequency may vary. You may opt out at any time by replying STOP.
• We may also send important non-marketing messages (such as appointment confirmations or account notifications), even if you opt out of marketing texts.
• Email communications may also include updates or promotions. You may unsubscribe at any time by following the link in our emails.
We never sell or share your phone number or email address with outside parties for marketing purposes.
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Cookies & Tracking​
Our website may use cookies and similar technologies (such as Google Analytics or Facebook Pixel) to understand visitor behavior and improve our site.
• These tools may collect information like your IP address, device type, and browsing activity.
• You can manage cookies through your browser settings.
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How We Protect Your Information​
We use reasonable technical and organizational measures to safeguard your data.
• Personal information is stored on password- and firewall-protected servers.
• Access is limited to employees who need the information to perform their jobs.
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Disclosure of Information​
We may disclose your information only:
• To trusted service providers who help us deliver services.
• When required by law, regulation, or government request.
• To protect the safety, rights, or property of our patients, staff, or the public.
We never disclose information to third parties for their independent marketing.
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Your Rights & Choices​
• You may request to review, update, or delete your personal information by contacting us.
• You may opt out of marketing communications at any time.
• We will respond to such requests within a reasonable time.
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Data Retention​
We retain personal information only as long as needed to provide services, comply with legal obligations, or improve our offerings. When no longer required, information is securely deleted or anonymized.
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Children’s Privacy​
Our website and services are not directed at children under 13. We do not knowingly collect personal information from children. If we learn we have done so, we will delete it promptly.
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Links to Other Websites​
Our website may link to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
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Updates to This Policy​
We may update this Privacy Policy from time to time. Updates will take effect immediately upon posting. Please check this page periodically to stay informed.
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Governing Law​
This Privacy Policy is governed by the laws of the State of California, USA.
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Contact Us​
If you have questions about this Privacy Policy, please contact us: Info@ovillamed.com
Thank you for trusting Ovilla Medical & Wellness with your personal information.